IT Support Executive || April 2025

About the Company

Anaxee is India’s Reach Engine! We help Businesses & Social Organizations grow & scale physically to the next 500 Districts of India via Digital Runners (40k tech-enabled feet-on-street) on demand. Anaxee was recognized as a National Startup Award Winner by the government of India. Link

We are on a mission to remove geography as a barrier to enable data-driven growth for businesses while empowering the youth. 

Anaxee is the most innovative company in Central India. It is based in Indore and serves Fortune 500 companies across India and globally. We cater to segments like Retail, Climate, Agriculture, and CSR.
Anaxee is backed by external investors and led by founders with two decades of experience in deep-tech and technology-led businesses. We do country-scale projects spread across 100s of Districts of India, reaching every nook & corner of the country.
Facebook has created a 9-minute documentary on Anaxee. Click the link to view- Link

The film made on Project Swaraksha was selected for the Indian Film Festival Stuttgart 2023, Germany.

Job role: 

We are looking for a skilled IT & Support Help desk executive who can work with our IT team and provide support to our employees & field executives, both on-premises and off-site. You will be responsible for answering inquiries, troubleshooting hardware and software issues, and documenting said issues. Provide support to our field executives and train them for the usage of our mobile app for data collection & other internal software.

Job Location: Indore | Full Time 

Experience: Fresher & 1+ yr

Salary Range - 1 LPA - 3 LPA
 

Responsibilities:

- Run the IT help desk, including staff supervision, asset supply and deployment, and vendor management

- Receive and respond to IT queries in a timely manner.

- Manage Asset Inventory.

- Assist employees as required with technical issues; document incidents for future reference.

- Collaborate with internal partners to implement new technologies to improve operational efficiency

- Support & Train Field Executive (remotely) on the usage of our mobile app and software

- Prepare periodic reports for management with recommendations and trends.

Requirements:

- Freshers & 1+ years of experience in the industry

- A bachelor's degree with a science/maths background (B.Sc/BCA/B.E.) is preferred.

- Demonstrable skills in troubleshooting a wide range of technical problems

- Enthusiasm to learn new software & ability to communicate well on phone/email/chat

- Strong organizational skills with an eye for detail.